FAQs

 Frequently Asked Questions (FAQs)

1. Where do you ship from?

We ship from fulfillment centers within the United States and trusted international partners, depending on product availability and your location.

2. Do you offer free shipping?

Yes! We offer:

  • Free shipping in the USA on orders over $99.99

  • Free international shipping on orders over $299.99

3. How long does shipping take?

  • USA domestic: 2–5 business days

  • International: 7–21 business days (depending on destination)

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to follow your package at any time.

5. What is your return policy?

We accept returns within 14 days of delivery on unused, unworn items in original packaging. Please refer to our Return Policy page for full details.

6. Can I modify or cancel my order after placing it?

Orders are processed quickly, so we may not be able to make changes after it's placed. Please contact us as soon as possible at support@tivarie.com.

7. Are your sizes standard?

We recommend checking our Size Guide for detailed information on sizing across dresses, tops, pants, shoes, and accessories.

8. Are your products ethically made?

At Tivarié, we are committed to sustainable and ethical sourcing. Learn more on our Sustainability page.

9. What if I receive a damaged or incorrect item?

We’re truly sorry! Please email us within 3 days of delivery with photos, and we'll make it right.

10. Still have a question?

No worries — reach out to us anytime at support@tivarie.com and our team will get back to you within 24 hours.